Shipping Policy

Where we ship

We ship only within the United States. Orders to addresses outside the US are cancelled and refunded automatically.

Dispatch time

Orders placed before 3:00 PM ET on a business day are dispatched the same day. Orders placed after 3:00 PM ET, on weekends, or on US federal holidays dispatch the next business day.

Delivery window

We ship via USPS Priority Mail. Typical delivery time is 2 to 3 business days after dispatch, depending on origin/destination distance. Delivery times are estimates by USPS and not guaranteed.

Cost

Standard shipping is included on every order — no minimum required.

Tracking

You'll receive a USPS tracking link by email when your package leaves our facility. If you don't see it within 1 business day of your order confirmation, check spam and then contact support@pepguidance.com.

Packaging & cold chain

Lyophilized peptides are shipped at ambient temperature in light-protective packaging. Stability data supports ambient shipment for the duration of standard USPS Priority transit. Refrigerate or freeze on arrival as indicated on the product page.

Lost, stolen, or damaged packages

Risk of loss transfers to you on delivery to the carrier. That said, we'll help you make it right:

• Damaged in transit: photograph the package + product within 7 days of delivery and email us. We'll send a replacement at no cost.
• Marked delivered but missing: wait 48 hours (USPS sometimes scans early), check with neighbors, then file a USPS claim. We'll provide proof-of-shipment documentation.
• Lost in transit (no movement for 7+ days): contact us and we'll initiate a USPS investigation.

Address corrections

Once an order has been dispatched we cannot change the shipping address. Double-check your address at checkout. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment at your cost or a refund minus shipping.